Monday, January 8, 2018

The One Thing Killing Your Most Creative Content Ideas (and How to Stop It)

one-thing-killing-ideasCreativity. We all want it. Unfortunately, we tend to give up on it over time.

When we’re just starting our careers, we’re excited. We’re going to take the world by storm. We approach our boss every morning with a new, brilliant idea. Getting a “yes” on something truly different seems like just a matter of statistics: The more we swing, the greater the chance we’ll get a hit. We have a high tolerance for risk and a high tolerance for rejection.

Ten years into our careers, we’ve taken our share of bumps and bruises. We’re still optimistic, but we’ve learned to test the waters before throwing out something crazy to see if people bite. We might email a wacky YouTube video to a few people on our team to test the response. If they tell us it’s fun but completely unrealistic for our industry, we cross it off our secret list of possibilities. We’ve gone from pitching wildly creative ideas every day to floating mildly interesting ideas once every six months.

By the time we’ve invested two decades in a stable career, we’ve got a lot to lose. At this stage, we may only pitch a new idea once every two years or so. Even then, it’s often just a rehash of something we’ve done before. Something safe.

Does this sound familiar?

It’s not that content marketers lack ideas. We’ve got a million of them! And it’s not that our ideas are bad. It’s just that we’ve been beaten into believing that we’re not creative because we’ve heard “NO!” for so many years.


Hearing “no” too many times beats down our creativity, says @carlajohnson. #contentmarketing
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The art of the content project pitch

Our ideas aren’t bad. Our pitches are. And bad pitches kill great ideas.

This is how most people pitch a new idea.

You: I have a great idea! LEGO publishes a magazine every other month and they’ve had huge success. We need to publish a magazine too! 

lego-magazine

Your boss: Are you kidding? (Select any of these excuses …)

  • We’re not LEGO, we don’t have a budget for that.
  • That would never work in our industry.
  • Our products are too boring. 

And on and on with excuses for not testing a new, creative idea.

Every idea needs support if it’s to go anywhere. The problem is, we don’t know how to get support for our ideas.


Bad pitches kill brilliant #contentmarketing ideas. Here’s how to fix yours. @carlajohnson Read more >>
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You’re probably familiar with the “four Ps” of marketing (price, product, promotion, and place). I’d argue that it’s the art of the fifth P – pitching ­– that leads to brilliantly creative projects.

Every successful creative pitch accomplishes three things:

  1. It creates an idea journey. A successful pitch brings people along for the ride. It starts with an inspiration and ends with how the idea can be executed in the real world.
  2. It connects the inspiration to your brand. A great pitch paints a picture. It starts with an experience that sparked an idea, and then it connects the dots to the work you’re doing for your brand.
  3. It triggers anticipation. An effective pitch shows people what’s possible and gets them excited about the future. Movie trailers do this. Captivating content does this. And if we’re going to be successful pitching new ideas, we have to do it, too.

Great #content pitches get people excited about what’s possible, says @carlajohnson.
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A framework for successful pitches

These three elements explain the reactions we want the pitch to stir. But we still need a process for delivering pitches that prompt these responses.

Master this process to successfully pitch your big ideas anytime, anywhere.

  1. Start with an observation. When you start your pitches by sharing what you’ve observed in the world, you give people context. You help them understand the inspiration for an idea. It’s an experience that they can relate to along with you.
  2. Distill the observation’s essence. Next, distill the broader meaning you’ve observed. Bring out the big theme anyone can relate to and understand.
  3. Relate it to your brand. Connect the dots between the essence of what you observed and what that means to your own brand. This is how you give people a big “aha!” about how your creative idea can impact the work you do.
  4. Explain your idea generation. This is where most people begin. It’s also why they meet so much resistance. When you preface the explanation of how you generated your idea with the observation, distillation, and relation to your brand, you can hone in on why your observation matters ­– and how it has an opportunity to create value for your organization.

Don’t start with the idea. First, share an experience and distill into a relatable theme, says @carlajohnson.
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The content pitch framework in action

Think about the pitch we started with (“LEGO publishes a magazine…. We need to publish a magazine too!”). Remember how it prompted our boss to give us a million reasons why it wouldn’t work?

Here’s how to pitch the same idea using this four-step process.

Observation

I was reading my daughter’s LEGO magazine the other day, and I noticed how it offers so many different activities for kids who love LEGOs. There are comics, interviews, and even competitions.

Distillation

As I flipped through a couple of issues, I realized that LEGO is great at using the magazine as a way to build community. It gives them a tangible connection to people in a format they can take with them anytime, anywhere.

Relation

I thought about that in the context of our brand. In the health care field, we have so many people who aren’t on computers during the day. And reading from a smartphone is hard. I see an opportunity to build a community in ways that other brands in our industry are overlooking.

Generation

That’s how I came up with the idea of a print magazine for health care professionals. One that’s fun, that relieves some of the pressure they feel every day on the job. It would feature interviews with interesting people who have unique specialties. And it would only come every other month, so readers would have time to digest it and look forward to the next issue. That schedule also gives our team time to curate the highest quality content. A thoughtful pace and a focus on quality reinforce what we want the health care community to think about our brand.

If you heard each of these pitches, which would you support?

Regain your creative confidence

When you follow this simple process, you’ll get close to “yes” more often. The more you find support and positive feedback for your ideas, the more confident you’ll feel about pitching again. Success breeds success.

Once you get into the habit of pitching this way, you’ll realize that successful pitches don’t depend on divine inspiration, but rather on refining your pitching process over time.


Refining your pitching process leads to greenlights for creative #contentmarketing projects. @carlajohnson
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Soon enough, you’ll be as excited to pitch creative ideas as you were during your first year on the job.

Join Carla Johnson in a conversation about how to come up with great creative ideas your organization will accept in the Tuesday, January 9, Twitter chat from Content Marketing Institute. Gather at 12 p.m. U.S. EST and use #CMWorld hashtag.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post The One Thing Killing Your Most Creative Content Ideas (and How to Stop It) appeared first on Content Marketing Institute.

Friday, January 5, 2018

11 Ways to Use Facebook’s 24-hour Live Streaming for Business

11 Ways to Use Facebook’s 24-hour Live Streaming for Business

Facebook Live – the social media giant’s live video streaming platform – recently launched Continuous Live Video, a 24-hour live streaming service.

Previously live streams were limited to 90 minutes, but with the launch of this new service it is possible to have much longer videos. The only tradeoff is that videos cannot be saved or shared.

Given the popularity of live videos, which get 3 times more time spent than recorded videos, the new Facebook feature presents a great opportunity for businesses to interact with their target audience in real time.

Videos are an integral part of Facebook’s vision for the future and the statistics also point to a massive surge in the consumption of video content on the platform. Towards the end of 2015, Facebook attracted 8 billion average daily video views from 500 million users.

They have also adjusted their algorithm so that live videos appear higher in the news feed, giving businesses all the more reason to go live.

Here are 11 ways that businesses can use Facebook’s Continuous Live video for higher customer engagement.

1. Show customers what to expect

A retail business for instance, can give customers a taste of the in-store ambience and superior experience that awaits them through a dedicated live stream from the store. The stream can be made more interesting by having staff talk about the merits of specific products and use cases. Staff can even announce bargains of the day, respond to queries and accept orders.

Bark Box, which ships a monthly box of dog goodies to subscribers, recently live streamed from the world’s first store, where dogs are the shoppers and humans follow. The stream which attracted over 72,000 views, gives viewers a taste of what to expect at the store.

show customers what to expect for Facebook’s 24-hour live streaming

Hotels can provide potential guests with a live stream of the view they can expect to see from different rooms. Potential guests can take in views of the golf course, the beach, the gym etc. while deciding if the property is apt for their stay.

A cold meats factory that is proud of its high production standards, can provide a continuous live stream to show customers the effort that goes into the processing and packaging of their favorite meat products. Showing the customer a live view of what is happening can help to build credibility and trust, even more than what can be gained through paid channels.

For example, in one of its live streams on Facebook, Dunkin’ Donuts gave its fans a tour of its test kitchen and showcased the construction of a donut wedding cake.  The live stream attracted over 37,000 views.

show customers what to expect 2 for Facebook’s 24-hour live streaming

2. Provide video customer care

Live streaming can also be adapted for round-the-clock video customer care, giving your customers the option to interact with a human representative. Using a live stream for customer care can bring your brand closer to customers as the interaction is immediate, more intimate and transparent.

Mark Zuckerberg’s Q&A’s on live streams, like the one below, are good examples of how the platform can be used to answer customer questions and deliver a personal touch.

provide video customer care for Facebook’s 24-hour live streaming

3. Run live online courses

You can run online courses for customers as a value added service. For instance, a company manufacturing photographic equipment can offer online courses that teach customers how to capture spectacular photos and videos. In fact, you can keep the course open to all your Facebook fans, so that even potential customers will be drawn to your equipment, when they see the amazing results that can be achieved with your products.

A recruitment agency can offer tips on CV writing, facing job interviews, body language etc. and answer the questions in real-time, and the best part is they can have different members of the team tackle various topics throughout the day or the week. During the interactions itself they can ask viewers what topics they would like addressed in the coming days.

Benefit Cosmetics, a brand owned by LVMH, runs an immensely popular weekly live stream, where the host and an invited guest share beauty tips and advice. They also respond to viewer questions. With Facebook Continuous Live, these sessions can be extended till all the questions of the viewers are answered. In fact, Facebook itself recommends keeping the live stream open for longer durations as it attracts a higher viewership.

run live online courses for Facebook’s 24-hour live streaming

4. Enhance convenience and transparency

Businesses that specialize in made-to-order products that are developed and delivered at short notice can also use live streaming to their advantage.

For example, a bakery can use the live stream to help a customer decide on the right cake for a special occasion and then let them watch the preparation and baking live, right up to the point when the delivery guy walks out of the door with the cake.

You can achieve amazing engagement levels by giving your customers an unmatched access to your business. Customers will appreciate the convenience of being able to select exactly what they want and have their questions answered at the same time without having to leave their homes.

Inviting the customer into your kitchen or back-office shows that you have nothing to hide and they can expect to receive a product or service exactly as advertised.

5. Boost sales

A designer brand can provide a live stream of their latest collection and customers will be able to place orders even as the models walk the ramp.

Brands can maintain their exclusivity by targeting the live stream to a specific geographic area or even age-group using the built-in settings of Facebook live.

6. Crowdsourcing

The live streaming feature can be used for getting feedback on a new product line. A business can interact with its followers and get their opinion or even crowdsource ideas for product improvements.

7. Show project status

A commercial real estate developer can provide a real-time update of the construction status with a live stream from a work site. The project credibility goes up when people can view first-hand what is happening on site. It can be made more interesting by having the site manager interact with viewers and answer questions.

For example, GE’s livestreams from the RIO 2016 Olympic Games, provide fans with an exclusive view of the infrastructure and technology behind the event. An event such as the Olympics is perfect for round-the-clock streaming, given the massive global interest in the event and once continuous live video becomes more popular, we can hope to see more global brands switching to this format.

show project status for Facebook’s 24-hour live streaming

8. Get media coverage

Your live stream can catch the attention of the media as well, and lead to coverage for your business in local online and print publications.

In fact, if you announce a new innovative product line first on your live stream, word will get out fast and attract the attention of key stakeholders including the media.

9. Product launches and demos

Live streams are perfect for product launches, giving your diehard fans the first peek into your latest product.

Live streaming from a car showroom can help potential customers get up close and personal with their dream vehicles. Even a demo of the car in actual driving conditions can be live streamed and questions can be answered while also highlighting the unique facets of the latest model.

Chevrolet’s live stream unveiling the all-electric 2017 Bolt EV at the CES 2016 attracted over 55,000 views, showing how the platform can be leveraged effectively for a new product launch.

product launches and demos for Facebook’s 24-hour live streaming

A printer manufacturer can explain in detail the functions of its latest product and even show a demonstration of how to get the most out of the printer. Even challenges relating to setup can be easily addressed through the interactive sessions.

IHOP, the family restaurant chain’s Facebook live stream of pancakes on a beach went viral and became the brand’s top social video ever. The brand setup the Facebook live stream to engage customers and draw focus to the pancakes.

With 385,000 video views, the effort was IHOP’s top-performing social video. The minimalist video showed pancakes set in a paradise environment with different characters popping in and out to show that it was a live stream and not a video playing on an endless loop.

product launches and demos 2 for Facebook’s 24-hour live streaming

10. Show your event live

With the 90-minute time limit lifted, you can now conveniently live stream an entire event or conference to your fans on Facebook. Even those who are overseas can benefit from the insights shared at the event.

McDonald’s recently live streamed an art show titled ‘The Starving Artist’, where it unveiled three paintings as part of the National Hamburger Day celebrations. McDonald’s first foray into Facebook Live, the stream reached 884, 300 people in 40 minutes according to the figures shared by the brand. So live streaming an event can extend reach to a much larger audience and achieve massive engagement.

show your event live for Facebook’s 24-hour live streaming

11. Run contests

You can live stream a contest and even your Facebook fans can participate by responding to questions that you can specifically reserve for them.

A car-touching competition for instance is perfectly suited for live streaming. There is no telling how long the competition can run as it’s a test of personal endurance.

We would like to hear about other creative ways in which businesses can use Facebook’s 24-Hour Live Streaming. Share your thoughts below.

Guest Author: Aju Jacob is a digital strategist with skills spanning marketing, media, communications and digital technology. On his blog, Digital Newsbreak, he shares actionable insights on how everyday businesses can leverage digital marketing for business growth. You can also follow him on Twitter @aju_jacob.

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5 Smart Ways To Generate Endless Ideas For Your Content Marketing

5 Smart Ways To Generate Endless Ideas For Your Content Marketing

There’s a solid reason why content dominates the current realm of marketing. It’s the best way for businesses to share their knowledge and set themselves apart from the rest of the crowd. It allows them to communicate with target demographics on unbiased grounds – and it enables relationships and alliances to benefit both parties involved.

Content marketing also allows businesses to evolve as brands, and retell their story as they grow. It can ultimately bridge the gap between businesses and customers, and sets the stage for better communication all round.

That said, creating content to accomplish all of the above can be challenging, and doing so on a consistent basis can be even more difficult. This post outlines six ways that you can efficiently build content marketing resources, so that you never run out of ideas.

1. Analyze your competition

The smartest way to research content marketing strategies is by looking at your competition.

  • What is the main source of their traffic?
  • Which keywords are working for them?
  • What content themes do they like to use?
  • Who do they partner with, and why?
  • Which social media platforms and posts do they get most traction on?

You don’t have to restrict yourself to analyzing your immediate competition. Check out non-competing businesses and publications in your industry, too. Often, their presence may be very similar to what you’re trying to create online.

For instance, CoffeeLands and TheCoffeeVine are both blogs focussed on coffee, so they compete on SERPs (Search Engine Result Pages) even though they don’t strictly compete as businesses.

When analyzing competition, you can use web tools to get the job done quicker and more thoroughly.

  • Ahrefs can identify backlinks to your competition’s domain, and thus their sources of traffic.
  • BuzzSumo can give you insights on the top posts for a keyword, and how many shares/backlinks you need to beat it.

  • For quick keyword research, GrowthBot (a Slack integration bot) is a good option.
  • You could also try the Skyscraper strategy to create traffic-generating content.

2. Create go-to guidelines and templates

After you know what’s out there, the next step is to prepare to match or exceed it with your content marketing. You could create a standard framework of guidelines to follow for consistency across the board.

Here are the three main types of guidelines that you need to streamline your content marketing.

  • Your brand’s content directive – i.e., the goals you wish to achieve via content marketing, the platforms and channels you intend to use, and your approach.
  • Your brand’s style guide – i.e., the personality, colors, and design you want to associate your brand with via these channels.
  • Buyer personas – i.e., the buyer characteristics of the target demographic your brand wants to reach out to via those platforms.

HubSpot has templates for buyer personas that you can use as a reference point to create yours.

Establishing guidelines is guaranteed to help you be more consistent and precise in your content marketing.

Old Spice has a definite direction to their content on Twitter. It’s focussed on their target audience (men) and consistently demonstrates a dry, sarcastic humor.

Once you have created guidelines, you can use them to build templates to make your ideas easier to implement. There are two main types of templates that you can build to assist your content marketing.

  • Content calendar: A plan of what you will post on each day of the week created in advance.
  • Content buckets: A laundry list of content ideas to return to if and when needed. You can make design templates for infographics, slides, and posters in advance, so they can be finished and published when needed.

3. Set up idea funnels using web tools

For actual content ideas, you can use social media and web tools that search and save specific content for you to review in one interface. There are several types of web tools that can do this for you. The following have the best functionalities:

  • Keyword-based content suggestion tools. I like to use DrumUp for this purpose because it provides fresh content suggestions daily, and lets you store them in in-app libraries. With the @mention and #tag recommendations that come with the suggested posts, the tool also doubles up as a great influencer/blogger outreach solution.
  • Social media monitoring tools. If you want content ideas from influencers, you can follow their Twitter handles on a tool like Mention, and use their content for inspiration.
  • Industry newsletters. Let’s suppose you’re a social media marketer who wants to follow the latest news from Facebook, Twitter, and LinkedIn. To do so, you should subscribe to the newsletters of reliable publications in your industry. You could even create a separate email address to curate that content.

There are several other outlets for content inspiration. Add them to your RSS feed readers, follow them or subscribe to them, and keep them all in one place for easy access.

4. Bookmark and save back-up resources

Neetzan Zimmerman is considered a genius at creating viral content. One of his secrets is using over 1,000 different websites to inspire his ideas. The websites he picks aren’t mainstream, they are niche websites that most people will never have heard of, like Tastefully Offensive and Daily Picks & Flicks.

If you want fresh material, you need an unexposed idea fodder.

  • Spend a few hours hunting for niche websites in your field. Bookmark them or save them in easily accessible folders.
  • Don’t discard impromptu ideas. Save them to notes on your smartphone or laptop so you can look back at them when you need inspiration.
  • Take screenshots of what other businesses or influencers are doing online when something catches your attention. Store them in individually labeled folders.
  • Pocket the best basic, intermediate and advanced guides to content creation and marketing, so you can refer back to them or share them with new recruits or team members.
  • Download iTunes and Stitcher apps. Search for keywords in your industry and use the resulting podcasts as inspiration for blog posts or your own podcast.

There are endless ways to create resources for your content marketing. Ensure that you use folders and organize the ideas that you generate!

5. Commit to a rejuvenation schedule

These resources can last you for months if you are careful when creating them, but it’s best to revisit and renew them every couple of weeks.

The internet is a fast-paced place. Every second, millions of new websites, posts and ideas are brought to life, and they could hold the key to your next big piece of content.

Commit to a four-week or quarterly rejuvenation schedule and bring your content resources up-to-date to stay relevant.

Wrapping up

The biggest ideas come from the resources in your own mind. Warren Buffet and Elon Musk are both avid readers, who spend hours each day reading. If you can’t set aside that kind of time to acquiring idea fodder, you can always build resources as discussed in this post, and use them to fuel your content marketing efforts.

Good luck!

Guest Author: Jessica Davis represents Godot Media, a leading E-Book writing service firm. Her specific interests include social media and content marketing.

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10 Ways to Make Videos Your Customers Can’t Resist

videos-customers-cant-resist

Maybe you know someone who has lost whole afternoons to YouTube. What is it about those videos that’s so hard to resist?

Matthew Pierce has some ideas. He’s a learning and video ambassador for TechSmith Corp., a company that makes visual-communication software. In his Content Marketing World talk, How to Make Your Videos as Engaging as Possible, Matthew covers ways to make irresistible videos. I touch on 10 of them here.

1. Tell a story (including conflict)

Give your videos a story structure. Matthew identifies story elements as setup, confrontation, and resolution. You may think of them as setting, conflict, and denouement. Rising action, climax, and falling action. Beginning, middle, and end.

However you think of your story structure, include conflict: tension, something at stake, something to overcome. Here’s an example Matthew gives.

2. Evoke emotion (appropriately)

While tugging at heartstrings can backfire, many of the most effective videos from brands include an emotional appeal. Think of the Super Bowl ads, Matthew reminded us. Are you picturing horses? Puppies? Babies?

This Budweiser commercial goes straight for the heart. The company clearly expected the audience to relate to the main character, a stranger in a sometimes unfriendly land, someone passionate about his vision for the future. Oh, and he loves beer. Meet Adolphus Busch.

Matthew offers a similar point made by Jodi Harris in this CMI article: “Video can convey an appropriate emotional tone in a way that text alone can’t manage.”

Matthew’s advice: Figure out which emotions make sense for your brand and for the purpose of your video, and plan accordingly. He mentioned his company, TechSmith, as an example:


Use emotional appeal that makes sense for your brand and purpose, says @piercemr. #video
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I work for a software company. I don’t want people crying in association with my product. What I want them to feel is excited, accomplished, like ‘Man, look what I created. I can take on the world.’

3. Use humor (advisedly)

“Humor is hard,” Matthew says. “It doesn’t always go well. You’ve got to know your audience.” If you’ve ever told a joke that no one laughed at, you know what he’s talking about.

One brand that got humor right, he says, is Kmart with this 2013 Ship My Pants commercial, which racked up some 13 million views on YouTube in one week.

Getting the humor right – making people laugh – doesn’t guarantee business success, though. It’s not clear whether this video achieved its mandate: to boost the use of Kmart’s shipping service.

If you’re going to use humor, Matthew says, “make sure that it leads to customer action.” No matter how entertaining your video may be, if it doesn’t inspire people to do something in line with your strategy, its value to the company is questionable.


If you’re going to use humor in your #video, make sure it leads to customer action, says @piercemr.
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4. Pay attention to audio (even though some viewers won’t)

Yes, lots of people watch videos with the sound off, but take care with what they’ll hear if they listen. Bad audio can kill the experience of watching a video. And, Matthew says, it’s easy to get bad audio.

He has three main recommendations:

  • Record in a quiet room.
  • Use a good microphone.
  • Use the right music – or none.

If you’re going to use music, unless you’re unusually talented at creating your own, buy it. And, because it so powerfully sets the tone, choose it with care. “Music has consequences,” Matthew says.


If you’re going to use music, choose with care and buy it, says @piercemr. #video
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To illustrate the dramatic impact of music, Matthew points to an episode of the web show Film Riot, an online filmmaking-education series. This episode, How to Manipulate People With Music, delivers a short scene – one man handing another a package – twice in a row. Only the music changes. The music alone transforms the scene from “death time” to “sexy time.”

5. Use color intentionally (as filmmakers do)

How you use color can detract from or enhance people’s experience of your videos. For example, Matthew points out, the filming of O Brother, Where Art Thou? happened in Mississippi in the summer when everything was green. Since the fictional events occur in the drought-stricken era of the Great Depression, the directors digitally altered the film to change the greens to browns, as shown here, to create the mood the story demanded.

o-brother-where-art-thou-color

For lots of examples of the use of color in movies, including more details on O Brother, Where Art Thou? (2:24 to 3:20), see this 13-minute video: 10 Best Uses of Color of All Time.

As you plan your videos, even if you don’t aspire to an Academy Award, choose colors with care.

6. Keep things moving (a lot)

You probably don’t need to be told to keep things moving in your marketing videos. But how much movement is enough?

While there’s no rule, TV shows and movies change angles or scenes every two to three seconds. Viewers have come to expect frequent changes between scenery, close-ups, background activity, and so on.

Modern screen-based expectations aside, humans are simply wired to pay attention to movement. As Matthew says,

Our lizard brain says, ‘Keep scanning, there’s going to be danger. Where’s the danger?’ We’re tuned in to things that move. It could be a lion or something else dangerous. Maybe it’s a source of the food that we need to survive. When you’re making a video, tap into that old brain to draw people in.

Matthew helped make this video about Chad Jordan, the creator of a popcorn shop in Lansing, Michigan. Notice how much the camera moves and how often the scene changes. As Matthew explains:

Even when Chad’s talking, we’re not staying too long on him. He’s the subject. He is the focus of this story, but we’re showing him only in bits and pieces. That’s more interesting than Chad sitting in our studio chatting at you. I loved listening to him, but you want to keep things moving and changing.

7. Include faces (friendly or not)

From the time we’re born, we’re drawn to faces. We see faces, Matthew notes, even in things that have no face, such as the moon. When faces come into video, people are attracted to them. Thus, he offers this advice:

Put some faces in there. We have this inclination. Oh, there’s a face. I need to look at it. Is it a friendly face? Is it not a friendly face? What is an insurance company going to show you to represent its brand? Papers? No. They’re showing faces.

When you hear the names Progressive and Allstate, two companies Matthew mentions, do you picture insurance policies? Or Flo and the Mayhem guy?

progressive-allstate-faces

8. Use captions (created by humans)

Matthew recommends adding captions to all your videos – burning in text overlays that spell out what people are saying – because some of your audience may not listen or may not be able to listen.


Add captions to all your #videos because some of your audience may not listen, says @piercemr.
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Even those who do listen absorb spoken information more readily when it’s reinforced visually.

Resist the urge to plop in the captions generated automatically by YouTube, Facebook, or other applications. If you use automated tools as a starting point to provide text, have someone savvy with language rewrite it or at least correct it.

Here’s a screen shot from a CMI video showing an overlaid caption that highlights something being said by Cleveland Clinic’s Director of Content Marketing Amanda Todorovich: “If you don’t have time for content creation, maybe you shouldn’t do it at all.”


If you don't have time for #content creation, maybe you shouldn't do it at all, says @amandatodo.
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cmi-video-example

I’d call that a statement worth calling attention to.

9. Include a call to action (that you plan for)

However great your video, it serves your organization poorly without a clear, relevant call to action – and not one that you tack on as an afterthought. As Matthew says:

Plan for the outcome. What do you want people to do when they finish watching? If you wait until the end and say, ‘Oh, now that we’ve made this video, we should have people fill out an email address,’ that doesn’t work.

Consider building in interactivity. There are simple ways and complex ways to do this. Simple ways include going to YouTube and creating hot spots. “You could put links right in your video or give people something to click to open an email or go to your social channels,” Matthew says. “It could be as simple as that.”

The main thing is to leave people wanting to do something – and knowing what that something is and how to do it. “Give it to them on a plate,” he says.

10. Follow through (to keep people engaged)

After people see your video, then what? “You might want to retarget people, have pixels follow them around,” Matthew says. “Or you might want to show them another video, or take them to a landing page, or take them to your store.”

Think about the follow-through options you might build into the experience. What would your ideal viewer want to do next? How can you satisfy that desire?

That next thing doesn’t have to be part of the video; use your creativity to explore ways to help people discover that thing. Whatever it is, make it, too, irresistible.


After people see your #video, then what? Offer some options, says @piercemr.
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Conclusion

These 10 points touch on only a portion of the advice that Matthew shares in his two talks at Content Marketing World. There’s no end to the ways that marketers can make videos engaging.

What’s working for you? What gets your viewers hooked on your videos and keeps them coming back for more?

Here’s an excerpt from Matthew’s talk: 

Want to get all of Matthew Pierce’s tips. Watch his presentations through Content Marketing World’s video-on-demand access for 2017. And make plans today to attend Content Marketing World 2018. Register today.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post 10 Ways to Make Videos Your Customers Can’t Resist appeared first on Content Marketing Institute.

Thursday, January 4, 2018

How To Turn Your Web Traffic Into Inbound Sales Calls

How To Turn Your Web Traffic Into Inbound Sales Calls

The twenty-first century consumer is a complex being. Their needs have become more difficult to fulfil; their buying journey more unpredictable. Their brand loyalty has diminished and their focus has shifted to seeking out the highest quality for the lowest price.

That’s why it’s become a major struggle for brands to stand out and to make a good impression that lasts long enough for customers to visit their websites. However, the struggle for recognition in the marketplace doesn’t end with potential customers visiting your website. In fact, that’s when it truly begins, as that’s when the big question arises: how do you get them to buy?

Even though more and more businesses are working to improve their online communication with customers by implementing web chat, fill-in forms and email correspondence, stats show that phone calls are more valuable than ever in driving up sales since the average call time length has increased by 113% from January 2016 to January 2017.

Plus, customers appreciate having the choice of calling a company, as the majority (57%) of them still prefer to have a human interaction when making a purchase.

So, how can you engage with your online customers to close your sale and leave the client satisfied with the service? If handled correctly, the calls coming from your clients can help you not only convert more leads, but also improve customer satisfaction and brand loyalty.

Want to find out how? Here are the best practices for converting your web traffic into inbound calls and turning prospects into paying customers.

1. Implement a ‘click-to-call’ button on your website

When a customer enters your website, the main page should be able to attract their attention and keep them engaged so that they can make a decision about making a purchase.

This is where a ‘click-to-call’ button comes in handy – by placing it in a prominent, easy-to-reach position on your website, it can significantly increase the number of inbound calls you receive. Using a click-to-call button, the customer doesn’t even have to exit the page they’re currently on in order to use your phone number, which makes it more likely they will reach out.

To create more personalized call buttons, you can use recorded inbound calls to determine the customers’ most common queries. This way you have click-to-call buttons that directly refer to your clients’ needs and offer immediate answers to their questions.

For instance, if you’ve noticed that a large percentage of clients are calling to get a quote for insurance, you can create a ‘Request A Quote’ button for your landing page that will instantly connect them with one of your agents.

If your business is offering an expensive and complex product or service, it’s a good idea to provide the customers with a personalized service that is tailored to fit their needs and requirements. Use A/B testing to analyze the effectiveness of different phone numbers and click-to-call buttons. To convert visitors into paying customers, you need to figure out which call to action is the one that triggers their purchasing intention and brings in the most inbound calls.

While you’re there, test different variables of your click-to-call buttons, such as size, color, text, and positioning of the phone number. This way it will become easier to determine which one converts the most leads and which suits your website the best. Even though these changes might seem minor, it’s well-known that customers often act on emotions rather than just make a purchase by using rational thought.

2. Optimize your mobile search traffic

It’s official – this year, mobile web browsing and mobile searches have overtaken desktop, which has motivated companies to re-adjust their businesses and marketing strategies accordingly.

Today, 48% of the inbound calls to businesses come from mobile search and people across all industries are more likely to purchase from a brand that has included a contact number on their website.

The increased use of mobile devices is therefore closely related to the revival of phone calls and their growing impact on the eCommerce business landscape. With web conversions sitting at 2% while inbound calls are converting between 30% and 50%, mobile searchers are the leads you want to convert into loyal customers.

Make sure that your contact number appears in your Google mobile ads. Google Adwords’ Call Extensions will enable you to create a ‘click-to-call’ button that will bring more inbound calls from mobile searchers. This is essential if you wish to convert those mobile searchers into customers – sometimes even without them having to enter your site.

If you’re not convinced, know that 47% of mobile searchers determine a brand’s credibility by whether it has a phone number associated with its search results. Having a click-to-call button is essential to your businesses’ success.

Aside from optimizing your mobile ads, another way to attract more inbound calls is to include your contact number on your website so that it appears on the mobile search engine’s results page. Again, this practice is optimal for mobile users, as it enables them to connect with your sales agents with a single click and make a purchase straight away.

3. Optimize your website for mobile use

We’ve already established that the traffic coming from mobile devices is on the way to becoming the main point of lead generation for businesses. However, your website also needs to be properly optimized for mobile search in order to provide a great user experience without sacrificing content or visual quality.

Reformatting your website to improve its mobile usability can significantly contribute to a more satisfactory user experience and also has the potential of increasing the visitors’ purchase intent. By simplifying your website’s navigation and graphics, and re-adjusting the size of ‘click-to-call’ buttons and other icons, it will become easy for users to find the product they’re looking for and contact you if needed.

Customers appreciate a well thought-out, clean and straightforward web design which can significantly speed up the purchasing process and result in more inbound calls. If you’ve already optimized your site and you experience drops in inbound calls, a good idea would be to ask callers to rate their mobile site experience and leave feedback, so that you know what needs to be improved.

As a customers’ buying journey becomes ever more unpredictable due to the various devices being used on an everyday basis, it’s important for your website to be flexible. Responsive design meets the users’ expectations to be able to browse websites on every device by creating a ‘mobile’ and a ‘desktop’ version of the site. This improvement is a necessary move to help your customers effectively connect and engage with your business regardless of how they’re doing so.

If your website is easily accessible and provides a seamless user experience across all digital devices, traffic will automatically increase and, with that, inbound calls will follow. Customers who are satisfied with their on-site experience are much more likely to pick up the phone and make a purchase, thus optimizing your site for mobile use is a pretty straightforward way of retaining customers and bringing in more traffic.

4. Improve your online customer support

Even if your goal is to get more inbound calls to your call centers, you would still benefit from setting up a reliable online customer service that can offer your website visitors support. Services such as online web chat and web calls are great ways to engage customers, offering a more personal online experience.

If your clients require further support and more explanation on products, your web chat agents can easily redirect them to contact the call center. Implementing web chat or web calling software can also give you a better overview of the complete customer journey, from the moment they enter your site’s landing page to the finalization of a purchase. Combining online conversion solutions with offline inbound calls will help you better understand your clients’ purchase behavior and further optimize your marketing campaigns.

5. Sync your marketing strategy with your calls

To increase the number of inbound calls to your business, what you’d want to do is figure out where most of your traffic’s coming from. Which marketing campaign is converting the most leads and bringing in inbound calls? How did your customers find your website – through Facebook ads, Google AdWords campaigns or organic search?

Making the connection between inbound calls and lead conversion doesn’t have to be a guessing game. By using call intelligence, you can track where each inbound call is coming from and gain peace of mind that you’re executing your marketing campaigns effectively. Listening back to your calls can help you determine the pain points of the customers who call your business. Those customers are the ones you need to retain – it’s been proven that customers who call and spend a longer time on the phone are the ones who ultimately make a purchase.

Once you have established where the majority of your inbound calls are coming from, your marketers will be able to better concentrate their efforts on the campaigns that bring in the most traffic and conversions. Having the global knowledge of what customers are searching for and what they expect from your company will make it significantly easier for you to satisfy their needs and generate more sales.

Wrapping up

Inbound calls are a surefire way to bring in more sales, but in order to turn visitors into customers who pick up the phone, you need to treat your website as an ecosystem where different elements are harmonized to provide the ultimate customer experience. For your business to be a truly successful enterprise, you need to understand where your traffic is coming from, how you can engage the visitors with your product, and what it takes for them to make a purchase.

The customer who calls you is informed, interested in your product and eager to learn more about it – it’s up to you to make the phone call worth their while by building a personal connection with them that will go on to influence their purchasing behavior.

Guest Author: Yana is a marketing content creator at Talkative Ltd and a journalism student at Cardiff University. She writes on topics related to online customer service and lead conversion, and enjoys helping eCommerce businesses learn how to connect with their customers while increasing their sales. In her spare time, she likes watching Game of Thrones and following fashion and health stories.

The post How To Turn Your Web Traffic Into Inbound Sales Calls appeared first on Jeffbullas’s Blog.


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Voice Search: Is Your Content Prepared for the Verbal Revolution?

voice-search-verbal-revolution

Voice-enabled search is one of the biggest topics in SEO circles, but many content marketers haven’t embraced the implications of virtual assistants and other voice-powered technology.

As an SEO and content architect at Moz, I urge marketers to understand voice’s importance and the need to do so today to prepare for the voice revolution.

Voice search growing

Whether it’s Google Home, Siri by Apple, Cortana by Microsoft, or Amazon’s Alexa, voice represents an ever-growing share of the search pie. Statistics on usage are difficult to come by, but in mid-2016, voice search represented 20% of queries on Google’s mobile app, according to Google CEO Sundar Pichai.  And Baidu reports that one of 10 searches on that platform are voice searches.


Mid-2016, voice search represented 20% of queries on @Google’s mobile app, says @sundarpichai.
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Usage rates are likely to grow as more consumers buy virtual assistants, and as the natural language processing and machine learning behind these engines become more accurate and useful. The more people use virtual assistants, the more training data machine-learning models will acquire, and the more powerful and accurate they will become.

Research from MindMeld’s 2016 Intelligent Voice Assistants Research Report breaks down the primary reasons consumers use voice:

  • 61% – Useful when hands / vision occupied
  • 30% – Faster results
  • 24% – Difficulty typing on certain devices
  • 22% – They’re fun / cool
  • 12% – To avoid confusing menus
  • 1% – Other

The survey also reveals the most frequent settings for use of voice-assisted search – home (43%), car (36%), on the go (19%). Work comprises the remaining usage.

Voice SEO basics every marketer should know

First, know there isn’t just one approach to SEO for voice. Google Home uses Google data, Siri pulls Bing data and Alexa pulls in Bing and Amazon data from your personalized shopping habits (unless customized to do otherwise).


No single approach exists for #SEO for voice as each search engine is different, says @BritneyMuller.
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It’s really interesting to see how different the results are for each voice technology. For example, I recently tested a question on three voice-search technologies. I asked Google Home, “What are the best laptops?” Google Home read a list from TechRadar.com. Then I asked Siri the same question, and she responded, “The Apple Macintosh is my favorite computer.” Alexa admitted, “Sorry, I don’t have the answer to that question.” Google Home is the most powerful in terms of the answers it currently provides.

Also, keyword research is more important now than ever. Specifically, in regards to capturing Google Home answers. Google provides most of its voice answers from the featured snippet (i.e., answer box) at the top of search results. Marketers can do strategic keyword research to discover which keywords in their space result in a featured snippet, then they can try to provide a better answer that’s marked up accordingly to grab that featured spot. “What” and “how” questions result in the most featured snippets.


.@Google provides most voice answers from the featured snippet at top of search results, says @BritneyMuller.
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Snippets, SERP, and other voice search-related terms

If you feel uncomfortably “noobish” when the conversation wanders into voice technology and machine learning, here are some keywords to master. (If you are comfortable with the terms, skip to the next section.)

Machine learning

Definitions vary, but the simplest is by Arthur Samuel in 1959: “Machine learning: The field of study that gives computers the ability to learn without being explicitly programmed.” The application of machine learning to marketing is vast – from online recommendation engines to social media sentiment analysis. In voice-search applications, machine learning will allow virtual assistants to understand customer intentions with greater accuracy and so improve search results and transaction fulfillment.

Featured snippet

When you type a question into Google, the first result is often a featured snippet – a short summary of the answer pulled from a third-party site. For SEO experts, becoming the featured snippet is highly desirable for visibility and traffic; layer in voice-search considerations, and winning the featured snippet is critical because Google-enabled voice search only delivers a single answer.


For #SEO experts, winning the featured snippet is highly desirable for visibility & traffic. @BritneyMuller
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SERP: Pronounced “surp,” it’s the first page of your search result or the “search engine results page.”

featured-snippet-example

Entity authority

Google uses online and offline signals to determine how credible or valuable your company is. The higher your entity authority, the more highly your content will rank. According to local SEO expert David Mihm, entity authority boils down to three major signals: a business’s name recognition locally (determined by online mentions), its reputation (do consumers and the media have positive things to say about it), and the level of engagement that business earns online.


Your entity authority comes down to 3 things: online mentions, reputation, & engagement level. @davidmihm
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People Also Ask (PAA) boxes

You’ll see more of Google’s PAA boxes that continuously expand with new questions (based on what PAA you click). Google makes money from advertisers, so keeping us on Google with interactive options makes sense. Research from STAT Search Analytics shows a single PAA can show up in 21 unique SERPs. PAA opportunities can take over some serious SERP real estate.


A single PAA can show up in 21 unique SERPs via @getSTAT #research. #SEO
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google-people-also-ask-results

Keyword research for voice SEO (Hint: Look at featured snippets)

There are two primary tools to help you figure out which queries result in featured snippets: SEMrush, where you can research keywords that result in a featured snippet. And Moz’s (the company I work for) Keyword Explorer, a tool that allows you to save lists and determine which keywords have a featured snippet.


Use @SEMrush or @Moz Keyword Explorer to figure out which queries result in featured snippets. @BritneyMuller
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semrush-featured-snippets-tools

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Essentially you want to target any keywords that (a) already result in a featured snippet in your space and (b) you already rank for on the first page. This is because you are more apt to steal a featured snippet if you already rank on the first page for that query.

Once you’ve isolated which queries matter most, it’s a matter of detective work:

  • Is the featured snippet in paragraph, list, bullet, or table format?
  • Look at the web page that is currently the featured snippet you are aiming for. How is that page marked up?
    • Is there a <ul><li> list format on the website containing the list content?
    • Is there a title being pulled into the featured snippet?
    • Is it marked up in an <h2> tag?

Does that page provide a better overall experience than yours? If so, why? What page authority and domain authority does the page have?

By evaluating these things, you can provide a stronger answer on your page while tweaking the format similar to the featured snippet being used …  and, fingers crossed, get Google to replace it with yours.

Keep in mind, it’s a painstaking process.

I go into granular detail when evaluating a featured-snippet page – studying everything from how fast the page loads, to what photos they are using and how easy the content is to read according to the Flesch-Kincaid readability score. Overall page experience can also be a big factor.

Here’s an interesting anecdote about the type of testing involved in securing featured snippets. At Moz we rank for numerous featured snippets, but snagging them is a lot of work. It occurred to me that I could learn more about what it takes to get one if I tried to lose one. What would it take for me to get one of our featured snippets dropped, and what could it teach me? The process was fascinating.

For example, adding typos to meta descriptions lost me a lot of featured snippets. When you lose one, you can toggle back and forth to see the effect. It’s a great way to quickly determine important featured-snippet ranking factors in your space.

3 more insights on voice search vs. traditional search

Young people are much better at using voice search than we are. Kids use more natural phrasing when searching online, whereas adults are used to typing truncated queries into Google. It’s an interesting issue to think about and an important consideration for marketers.


Young people use more natural phrasing when searching online, says @BritneyMuller. #SEO
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Also, we’re seeing more and more voice-search products designed for use in the kitchen. Amazon noticed a surge in voice searches for recipes and other dietary-related information, and now sells displays that can provide more static answers in the kitchen. It’s possible that these types of fixed displays – which are like big, dumb phones – may finally be a way to monetize voice search. This is an interesting development because advertisers fear the disappearance of screens.

While Google will likely be the leader in the virtual assistant space, Alexa is positioned better for transactions. This may change. Before long Google will be providing unprompted suggestions, such as “Hey, you need to leave for the airport!” This type of interaction could ultimately tie over to the transaction space, such as “Can I order you a car?”

Voice-savvy marketers focus on FAQ pages

The more mature players tend to be all over the FAQ pages. These are jackpots for traffic, SEO, and especially for voice. That’s because most featured snippets and nearly all People Also Ask (PAA) boxes occur when a specific question is asked. Putting together a strong FAQ page can help your website take over more featured-snippet real estate quickly.


FAQ pages are jackpots for traffic, #SEO, & especially for #voice, says @BritneyMuller.
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There are a number of tools to help you figure out the top questions people are asking about your product and/or service. AnswerThePublic.com is a free tool that provides all sorts of question data related to a specific keyword – that’s an easy way to jump-start a FAQ page. I typically start with bottom-of-the-funnel queries. What are the questions customers ask before they make a purchase, (e.g., questions about product, price, and the all-important “versus” questions)? The bottom of the funnel is most advantageous because those people are ready to purchase.

hellovoice2

Google Suggest is also a powerful, quick, and easy way to get question data. Google Suggest occurs when you start typing keywords into Google (don’t hit enter or search) and it provides a drop-down of popular/trending questions. Use these suggestions to fuel a FAQ page for your space.

google-suggest

In addition to sleuthing featured snippets and PAAs, marketers should be paying close attention to local search – and specifically, the way Google is evolving its ranking for local search results. Google is moving more toward entity authority, meaning it uses diverse data sources to determine a local business’s credibility.


.@Google is moving toward entity authority. Evolving its ranking to local search, says @BritneyMuller. #SEO
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Entity authority is a complex concept and the way it’s calculated isn’t fully known outside of Google, but it’s becoming clear Google is looking beyond online data – using real-world information about local businesses to determine authority such as credit card transactions, average time spent at a location, how often people come back, and even how clean a business’s bathrooms are. Google is now working with retailers like Mattress World (and many others) to provide in-store beacons that will assist with data collection. This type of data is harder to manipulate for SEO gain, and so experts believe Google will expand its real-world data collection — a trend marketers should pay close attention to.

I’m most fascinated by the brilliant machine learning that goes on behind the scenes of search. Machine-learning applications will provide everyday assistance to us in incredible ways – everything from driving us to work and replying to emails, to more accurately viewing/diagnosing our recent CT scan.

I’ve been opening talks lately with a silly example. You’re getting ready for work in the morning, smell smoke, and run to the kitchen. You see your coffee maker is in flames. Once you put it out, a calming voice greets you:

Good morning. Based on your recent coffee preferences, I’ve found a Keurig 2.0 to best suit your needs for $149. To have this ordered and delivered by tomorrow, please confirm by saying ‘yes.’

It’s interesting to think about whether you find that intrusive or helpful (or downright suspicious!). Local SEO expert David Mihm just wrote a great article theorizing that transaction fulfillment might be Google’s voice-monetization strategy.

To create an accurate (low-loss curve) machine-learning prediction model, however, huge amounts of training data are required. And, because Google has incredible access to the world’s data, it will accelerate its machine-learning capabilities to predict many things – even anticipating your needs.

This article originally appeared in the November issue of CCO magazine. Subscribe for your free print copy today.

Whether you want to address a micro or a macro issue of content marketing, make plans today to attend Content Marketing World 2018. Registration is open. Sign up today.  

Please note: All tools included in our blog posts are suggested by authors or sources, not the CMI editorial team. No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used).

Cover image by Joseph Kalinowski/Content Marketing Institute

The post Voice Search: Is Your Content Prepared for the Verbal Revolution? appeared first on Content Marketing Institute.