Wednesday, August 30, 2017

How to Create Content for the Technical B2B Buyer

create-content-b2b-technical

The B2B buyer journey, particularly in the technical professional space, has transformed. At TREW Marketing, our engineer-centered research in North America and Europe has shown these trends:

  • The majority of the engineer’s buyer journey has moved online.

The majority of the #engineer’s buyer journey has moved online, says @RebeccaG. #CMWorld
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  • Engineers valued Google as the most valuable content resource, followed by vendor websites.

#Engineers valued @Google as the most valuable #content resource, followed by vendor websites, says @RebeccaG.
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  • Nearly all engineers prefer to do online research and evaluate vendors before talking to sales.

Nearly all #engineers prefer to do online research before talking to sales, says @RebeccaG. #CMWorld
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  • Most engineers have between three and seven interactions with a company before talking with its representative directly.

Most #engineers have between 3-7 interactions w/a company before talking directly, says @RebeccaG. #CMWorld
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  • Most engineers are more likely to do business with a company that regularly produces new and current content.

#Engineers are more likely to do business w/ a company that regularly produces current content, says @RebeccaG.
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Let’s tackle the critical factor in all five trends – content is THE deciding factor. How do you create content to engage technical experts and do it consistently? Here are five tips to keep you in your audience’s buyer journey:

1. Ensure that content is technically accurate, current, and includes detailed diagrams and images.

engineers-most-important-content-aspects

2. Have a technical expert at your company author it because technical experts trust other technical experts.

technical-experts-level-of-trust

Image source: Smart Marketing for Engineers 2015 Study

3. Craft case studies, as that’s the content type technical professionals value most.

Engineers and other technical professionals are risk-averse and want to stay with the herd. Reference the experience of others whom they perceive to be similar. They want to hear about the challenges your customers faced, and how your products and services helped them solve those challenges.


Use case studies for #technical professionals who are risk-averse & want to stay with the herd @RebeccaG
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TIP: To secure approval from customers to publish their story, here are a couple suggestions:

  • Ask for permission and include verbiage to use the customer’s experience for a case study when the contract is signed.
  • Invite your customer to join your event or webinar to share how they overcame challenges and succeeded. It gives them a chance to shine and you can turn the presentation into a case study.

If your customer won’t consent to a case study, publish what I call an “unbranded” case study, a short overview of the challenge and solution without mentioning the customer by name. While this is not as effective as a fully branded case study, it can be valuable if it includes sufficient credible, technical descriptions.

4. Create customer-centric content that resonates with your specific technical buyer personas.

Consider these questions as you brainstorm content themes and topics:

  • What are your prospects’ biggest pain points?
  • What tough questions do your customers consistently ask your sales engineers?
  • What are the top three to four questions most relevant to your application focus areas?
  • What are the business risks associated with the application areas you work in and what can you share about how to mitigate these?
  • What gaps in the market can you educate your prospects about?
  • What does your company do better than your competitors that your prospects need to know about?

5. Make sure your content has great headlines – good headlines are not enough.

Because engineers’ most valued content source is Google, your content must stand out from the pages and pages of search results competing for your buyer’s click. Engineers go deep into search results – 30% go through four to 10 pages of results, and more go through 10-plus pages. You will win that first click with an effective and relevant content’s title and meta description (10- to 15-word description).


Over 1/3 of #engineers go through at least 4 pages of search results in their buyer journey. @RebeccaG #CMWorld
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Engineers interact with e-newsletters in a similar way. The majority of those surveyed told us they scan for subject lines that intrigue them and delete the rest.

e-newsletter-interaction-engineers

Image source: Smart Marketing for Engineers 2017 Study 

Conclusion

Content planning, development, and marketing is hard work for any market. With technical audiences who are skeptical, data-driven, risk-averse, and who want to hear from experts, your job as a marketer is exponentially tougher. But if you understand the unique attributes of this audience – and respond to those nuances – your content will keep you in the game of attracting and engaging technical buyers.

Spend the day learning more about reaching technical audiences with content that sticks at the Industrial Manufacturing Lab Sept. 8 at Content Marketing World. Register today for the lab. Haven’t signed up for the main conference? Register now and use code BLOG100 to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post How to Create Content for the Technical B2B Buyer appeared first on Content Marketing Institute.

Tuesday, August 29, 2017

Conference Is Over: 19 Experts Share a Back-to-Work Action Plan

conference-is-over-action-plan

You know a thing or two about content overload. You think of it in terms of how to get your content to stand out and be consumed by your target audience.

But when you’re a conference attendee, the script is flipped. You’re the one bombarded with content – trends, slideshows, tips, graphics, and inspiring stories from multiple speakers and fellow participants. Your notebook is filled with ideas, your pockets are stuffed with business cards, and your brain is happy.

“Embrace the high of the magical week being around like-minded individuals who have visions of great things … until you slam into the wall that is your day to day,” says Skyler Moss, director of digital marketing, HCSS. “What you thought would change your company last week becomes a secondary thought come Monday.

“Like Indiana Jones in The Last Crusade, you must choose wisely” what to do with your conference content to transform those educational moments into actionable steps for you and your brand.


Choose wisely what to do w/ #conference content to transform educational moments into action @CSkylerMoss
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To help, we asked the presenters at Content Marketing World 2017 what they recommend you do to sift through the content overload and create a realistic action plan. Their advice encompasses how to think about the conference, take and use your notes, be practical and strategic, and make the connections and impact go far after you return to the office.

Begin before you go

Schedule time on calendar

Block off one hour the week you return to think strategically. Get out of the weeds and reflect on the things that will make the biggest impact in your life, career, content, and work. Schedule another hour on your calendar a month or two later to review your notes or even re-watch their favorite sessions to be reminded of the things you wanted to accomplish on your return.

Andrew Davis, author and CEO, Monumental Shift

Create a ‘contract’

Develop a simple template with no more than 10 empty fields. Print the template (yes, print it). Each day of the conference fill the fields of your template with specific actions. Writing down actions in this template is like a contract with yourself and you’ll commit to following through on them. The things you write down should be one-item actions – not projects or ideas containing several tasks.

After your return to the office, go through the list and decide which action to complete that day, next week, or next month. And then go and do it. Don’t overcomplicate what you learned.

Frank Thomas, director of content strategy and content marketing, adidas

Start during the conference

Turn notes into action

First, take a mountain of notes. Then write takeaways to share under two headers: “things we don’t do but might want to” and “things we already are doing that speakers encouraged.”

A month or two later, approach your team and ask: “What of this do we want to commit to doing, and how do we do it over the next half year or year?” That way, compelling and innovative ideas you gather don’t sit unused in a file somewhere.

Michelle Park Lazette, writer, Federal Reserve Bank of Cleveland

Pick one for one

With any session, it’s important to write down one thing – just one thing – to act on. If you act on nothing else from that session, what one thing would move the needle the most in your business?

Start with those ideas and then select one to three actions from the entire conference. Set one- or three-month reminders on your calendar to check in on the progress of your action items.

Donna Moritz, visual content strategist and founder, Socially Sorted


Write down 1 action item from each session that would move the needle most, @sociallysorted #conference #tip
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Make a relevancy list

At the conference, make a list of resources and ideas that intrigue you or relate to your work. When you get back to the office, review the list. Do any of them make you think you need to change direction on your current work? Explore those first. Later, come back to the list and pick out others that still seem relevant, and schedule time to explore those.

Laura Creekmore, president, Creek Content

Use the power of Twitter

Use the conference hashtag to tweet your notes and retweet highlights from others. Each evening at the conference, look through your collection and find themes you’ll want to revisit. Back in the office, build a Storify collection from the conference and share it with coworkers. Some of the best insights may come from the questions they ask or thoughts they add beyond what was shared at the conference. Make sure the learning turns into action – or at least experimentation – back in the real world.

Amanda Changuris, associate director of corporate communications, BNY Mellon 


Use the #conference hashtag to tweet your notes & retweet highlights from others @AmandaChanguris #CMWorld
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Don’t overload unnecessarily

Don’t feel like you have to go to every session. If you find yourself with a time slot where nothing seems to fit, take that hour and write down your thoughts on how you might apply what you’ve learned to a project you’re working on or how you might present the same topic to your coworkers when you get back. Conferences pack a lot of information into a short time and if you wait until you get back to start unpacking some of that, you’ll lose a lot.

Ryan Knott, public relations specialist, TechSmith Corporation

Act after the conference

Focus on the company

Make sure your priority post-conference action is based on resolving a problem or achieving a goal clearly understood within the company. If stakeholders believe doing business as usual will get them where they want to go, marketers are unlikely to win support for the new idea. That’s why it’s vital to start small and invest in changes that will make a significant difference.

Adele Revella, CEO, Buyer Persona Institute

Review in real life

Whatever form your notes take, open them up when you’re back in the office – back in the context of your own work climate. Think about how you could implement the ideas you found interesting. Don’t just make decisions in a vacuum though – share the ideas with trusted colleagues and co-innovators to get their takes. You might be surprised at how the thread of an idea turns into a beautiful quilt.

Margaret Magnarelli, managing director of content and senior director of marketing, Monster


Share #conference ideas w/ trusted colleagues & co-innovators to get their takes. @mmagnarelli #CMWorld
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Get a folder

Create a central folder to keep notes, contact names, business cards, printed materials, etc. Make a list of all the follow-up actions to take and prioritize them. Within two weeks, email new people you met – just to tell them it was nice to meet them and to thank them for their time. A few months later, revisit the folder and the list to see if you followed up on everything you wanted to, and to see if you find any new inspiration.

Lisa Murton Beets, research director, Content Marketing Institute

Share with others

Put your notes from the conference in a sharable file so everybody is on the same page. Do a lunch-and-learn in your office to share what you learned.

Shira Abel, CEO, Hunter & Bard


Do a lunch-and-learn in your office to share what you learned at the #conference, says @shiraabel. #CMWorld
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Create internal content

Share everything. Write a blog (or two, or three) for your company intranet to share the knowledge bonanza with your teams. Then in a month or so, do a team presentation focusing on one key innovation or knowledge takeaway from the conference.

Ben H. Rome, marketing manager, American Industrial Hygiene Association

Work on the plane

Draft the “7 Things I Learned” memo on the plane ride back. Send it the next day to a collection of peers internally as a simple, immediate knowledge-sharing practice. Bold headlines and short descriptions. You can add a few “immediate opportunities” bullets that may lead to follow-up.

John Bell, vice president enterprise digital marketing, Travelers

Rewrite, then teach

Budget two hours to rewrite your notes. Document everything you learned. Do this within a few days.

Distill it into a one-hour presentation for your office. If you don’t have an office, find (or create) a small local group to present to. Committing to teaching creates a pressure that forces you to go deeper into the topics. You’ll internalize the insights and become more of an expert.

Andy Crestodina, founder, Orbit Media

Stay connected

Determine the people whose presentations resonated the most and start following them on social and reading their updates on a regular basis. Connecting with other attendees and presenters is a great way to keep the energy and resources flowing long after the event. These connections can be the best resource. As you get to know other attendees and speakers personally, you can reach out for help, feedback and more as the content world continually changes.

Colleen Weston, marketing director, Britton Gallagher

Divide and conquer

Pull out items from your notes that you and your team can implement (1) right away and (2) in the next six to 12 months. What did you pick up at the conference that you can add to your workflows without a proposal, meeting for approval, or any roadblocks? Break up the longer-term items into smaller goals to work toward each month. For example, if you need to get funding or team buy-in for a six-month item, make that your to-do for month one.

Sherri Powers, director of marketing, TechSmith


Pull items from your notes you can implement right away & in next 6-12 months @mssherripowers #conference
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Analyze later the wow, hmmm, meh

Sort the ideas based on the potential impact in your industry. Set goals based on a thorough think-it-through approach and track progress weekly. As ideas take shape, segregate them into three categories:

  • Wow – These ideas took off and provided an ROI that would keep you coming back to the event
  • Hmm – These ideas need work. There is potential. You must think it through and do a lot more brainstorming to see how it can be converted into “wow.”
  • Meh – These ideas never took off. It’s important to analyze why. This sort of intel can help a lot in making future decisions.

Srinivasa Raghavan, founder and CEO, Animaker

Grab a buddy

Determine which three items you learned that can have the most impact on your career and/or company. Find a buddy to be accountable to and pursue those 3 items as initiatives. Write them on sticky notes and post them where you see them each day. Ask your buddy to check in with you two months later to ask how those three initiatives are going.

Melissa Eggleston, UX specialist and content strategist, Melissa Eggleston Multimedia

Conclusion

As you break through the conference content overload into manageable pieces to help you and your brand, don’t forget to think. Reflect on your own and discuss with colleagues what advice will best serve your brand’s content marketing strategy. As Jay Acunzo, creator and host of Unthinkable podcast, warns:

Question everything. Sure, a person on a stage yelled at you for 45 minutes that you “have to do X.” But do you? That’s generalized advice. You need to contextualize it. Blindly following all that advice just leads to average, commodity work. In the end, conferences, blogs, podcasts, etc., provide the ingredients. You must combine them with other stuff in your kitchen – your situation, team, customers, beliefs, abilities, past experiences – in order to cook a great dish.

Happy cooking! Got an interesting tip on how you manage conference content and advice overload? Please share in the comments and help all of us avoid the post-conference blues.

If you’re attending Content Marketing World, you can get a head start and attend A Content Marketing World Review: What to do Next after a Week of Learning on Friday, Sept. 8. Register today and use BLOG100 code to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post Conference Is Over: 19 Experts Share a Back-to-Work Action Plan appeared first on Content Marketing Institute.

Monday, August 28, 2017

Designing for Better Analytics: 5 Decisions Web Designers Fail to Make

designing-for-analyticsWhen I say, “website design,” what comes to mind? Graphic design? Interface design? User experience design?

How about analytics design? That’s what Andy Crestodina thinks of. Andy – who has provided web strategy and advice to more than a thousand businesses, and written the book Content Chemistry: The Illustrated Handbook for Content Marketing – encourages all companies to consider analytics when designing or redesigning a website.

The bad news: If you fail to make analytics-friendly design decisions, your website will work against your analytics, preventing you from getting insights that could benefit you.


If you fail to make analytics-friendly design decisions, your site will work against you, says @crestodina.
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The good news: It’s easy to make analytics-friendly design decisions.

This article summarizes some of the advice Andy gave at Content Marketing World in his talk Web Design vs. Analytics Setup, including:

  • Put your blog in its own directory.
  • Make a page for each product, service, and topic.
  • Post PDFs sparingly.
  • Put thank-you messages on their own pages.
  • Post contact forms, not email links.

Put your blog in its own directory

To set up a blog to get the most out of analytics, choose a URL structure with care. Your URL is your site’s backbone. Andy says, “The structure of the URL has everything to do with how well you can do analysis. It also has a big impact on search-engine friendliness.”

The worst place to put your blog – for SEO and analytics – is at a separate website, a separate domain. In fact, Andy says, never launch any website on a separate domain. When people link to a separate domain, the domain authority of your main site is diluted.

blog-seperate-website-example


The worst place to put your blog for #SEO & analytics is on a separate domain, says @crestodina. #CMWorld
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An OK place to publish a blog is a subdomain: blog dot website dot com. It’s easy to set up a subdomain; a lot of companies choose this URL structure for their blogs. A subdomain doesn’t have to be hosted on the same server as everything else on the website.

blog-subdomain-example

A better place to put your blog is at slash blog. Everything after the slash is in a directory (folder) off the root of that website. Only when blog posts are in their own directory can you easily get data about the performance of individual posts.

blog-root-website-example

Andy gives this example of how easy it is in Google Analytics to review the performance of individual posts when those posts are all located in a directory. Go to Behavior > Site Content > All Pages, and enter “/blog” in the filter field. Then, “Kaboom, there are all your blog posts,” Andy says.

google-analytics-post-performance

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Next, Andy clicks the comparison button:

google-analytics-comparison

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In this case, five of the top 10 blog posts are in the same category. (The categories don’t show up in this screenshot.)

google-analytics-blog-categories

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When he saw this report, Andy says, the insight was obvious: “We should publish more in that category.”

In short, put your blog in a subdirectory of your website so you can get analytics for individual blog posts. Then you can adjust your content strategy accordingly, for example, publishing more content on the most popular topics and doing more to promote your high-value, low-traffic posts.

Make a page for each product, service, topic

Just as your blog’s URL structure determines how much value you can get from your analytics, so, too, does the way you structure your web pages. Andy notes that web pages, unlike blog posts, are typically about a company’s products and services. People searching for the content about your products and services are more likely than blog readers to consider a purchase.

“Marketers need to understand the difference and set up product and service pages for analytics accordingly,” Andy says.

He starts by showing what not to do and cites a long page about a company’s services – all of its services. The page title is Services. The problem with lumping all the services onto one page is that Google doesn’t rank websites; it ranks web pages.

“Every page has a chance to be relevant for a topic. Every page has the chance to rank for a phrase,” Andy says.

Make a page for every one of your services, and give each page a title based on what people call that service. As Andy says:

A page called Services might work for people searching on the term ‘services,’ but who’s going to search for that? We have built a thousand websites, and never once have we built a page called Services or Solutions. I’ve done thousands of hours of keyword research, and, trust me, no one is searching on ‘solutions.’

In fact, create a page for every service, every product, and every topic. This approach helps not only with SEO but also with analytics. In Google Analytics, go to Behavior > Site Content > All Pages, to see the performance of each service or product or topic – as long as each has its own page.


Create a separate page for each product, service, & topic for more helpful analytics @crestodina. #SEO
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google-analytics-site-content-service-product-topic

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When you set up your pages this way, your analytics can help you identify pages performing well or poorly. You can see where your content is weak, where it’s strong, when people bounce, and what’s ranking. You get none of these insights if you lump all your products into a product page or all your services onto a service page.

Post PDFs sparingly

Yes, PDFs are easy to post. Resist the temptation unless you also post the content as a web page. With the exception of gated content (files people can download in exchange for their email addresses), PDF files, according to Andy, are “a terrible thing to put on your website –  the rust of the internet.”

Here’s why:

  • People can’t easily share content that’s locked in a PDF.
  • Search engines can’t rank PDF content.
  • Analytics can’t measure the performance of PDF content.
  • PDFs aren’t accessible for visitors with disabilities.
  • PDFs aren’t interactive.

Resist the temptation to post a PDF unless you also post the content as a web page, says @crestodina. #CMWorld
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This chart conveys the pros and cons of PDFs vs. HTML pages:

pros-cons-pdf-vs-html-pages

How much PDF rust is on your website? Search for “site:WEBSITEURL/ .PDF” (as shown in the example below). You’ll see the approximate number of PDF files on your website. Go look at each of those. “Make sure you have an HTML version for every one of those pieces of content,” Andy says.

search-for-pdfs-on-your-site

Andy’s advice boils down to this: Make PDF the secondary format and post PDFs only for documents likely to be printed or shared with a particular layout.

Put thank-you messages on their own pages

From the viewer’s point of view, a thank-you message is a thank-you message. From a content marketer’s perspective, you get more useful analytics when you put thank-you messages on their own pages, separate from your sign-up forms.

Here’s an example of a page that includes both the sign-up form and the thank-you message. As soon as someone fills in the fields to request a demo (thereby becoming a lead), the thank-you message appears below the form – on the same URL as the form. “There is no JavaScript trigger. There is no destination goal,” Andy says.

add-thank-you-messages-for-analytics

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A thank-you page has its own URL, enabling you to get reports on conversions specific to that page.

Here’s how to set up goals for a given thank-you page:

  1. Go to Admin > View > Goals.
  2. Under “Destination,” enter the thank-you page’s location.
  3. Under “Value,” select a number. Don’t leave that box empty. Fill in an arbitrary number rather than nothing at all.

add-goals-to-thank-you-page

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  1. Set “Funnel” to ON.
  2. Under “Screen/Page,” fill in the address of the previous step (the page that precedes the thank-you page).
  3. Set “Required?” to YES.

add-goals-to-thank-you-page-2

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Andy recommends making separate thank-you pages for each type of conversion for several reasons because you can:

  • Set a unique goal for each page.
  • Customize the message on each page. (For example, you thank a job candidate differently than you thank a newsletter subscriber.)
  • Invite people to take a unique subsequent call to action. (Andy says to give a call to action at the bottom of every page on your website, including each thank-you page. Example: “Get our latest advice every two weeks. Subscribe.” Last year, Andy’s company got 377 newsletter subscribers from the thank-you page after the contact form. “No cost. Free. Super fans.”)
  • Offer people more content – maybe a piece of advice. (Take every opportunity to talk to people separately based on who they are. Andy says, “Conversions are a big opportunity. They’re your first chance to talk to people based on their new status.”)

And there’s no downside to having multiple thank-you pages. Additional pages don’t cost more. They don’t make analysis more difficult. In fact, some people believe small sites have a ranking disadvantage since they lack “mass” and “gravity.” Andy suggests building sites with many pages. “I can’t think of a benefit to having fewer pages,” he says.

Post contact forms, not email links

What’s worse than a thank-you message on the same page as the contact form? Email links instead of a contact form.

The page on the left gives email links as the way for site visitors to contact the company:

email-links-vs-contact-forms

Click to enlarge

Email links have drawbacks. They:

  • Don’t lead to a thank-you page, so you can neither track those interactions in analytics nor automatically deliver additional content or subsequent calls to action
  • Can’t be stored in a back-up database
  • May not get through
  • Don’t send an autoresponse email unless one is set up for that email address
  • Don’t route themselves based on what the sender says
  • Attract spam (Spammers write robots that scrape the internet for live email addresses and then spam those addresses.)

This chart conveys the pros and cons of contact forms vs. email links:

pros-cons-email-links-vs-contact-forms

In general, avoid posting email addresses on websites. Use contact forms instead.


Avoid posting email addresses on websites. Instead use contact forms, says @crestodina. #CMWorld
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Conclusion

Your company’s website needs more than graphic design, interface design, or user-experience design. It needs analytics design. Consider Andy’s suggestions:

  • Put your blog in its own directory.
  • Make a page for each product, service, and topic.
  • Post PDFs sparingly.
  • Put thank-you messages on their own pages.
  • Post contact forms, not email links.

What else does your team do to set up your website for analytics?

Want more from Andy Crestodina? He’ll be speaking at Content Marketing World Sept. 5-8 in Cleveland, Ohio.  

Sign up for our weekly Content Strategy for Marketers e-newsletter, which features exclusive stories and insights from CMI Chief Content Adviser Robert Rose. If you’re like many other marketers we meet, you’ll come to look forward to reading his thoughts every Saturday.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post Designing for Better Analytics: 5 Decisions Web Designers Fail to Make appeared first on Content Marketing Institute.

Sunday, August 27, 2017

Ex-SNL Writer Reveals How to Spend 5 Minutes a Day to Improve Storytelling

ex-snl-writer-improve-storytelling

Want to get more creative in your marketing, especially your storytelling? Spend five minutes a day doing something that masters of improv do: Play with words.

That was stand-up comedian Tim Washer’s advice in his talk, How to Use Improv Techniques to Improve Your Storytelling, at Content Marketing World in 2016. He walked us through some examples, which I’ll share in this post.

First, in case you missed my recent article based on this same talk, let me fill you in on who this guy is. In addition to serving as social media manager for Cisco Systems’ Service Provider Marketing group, Tim has worked on Last Week Tonight with John Oliver and Late Night with Conan O’Brien, studied improv under Amy Poehler and written for her on Saturday Night Live’s Weekend Update, and worked as a “corporate humorist” for clients like Google, IBM, FedEx, and Pepsi.

Tim knows corporations and humor.

Read on to learn from an improv master how to become a more creative marketer. (All images come from Tim’s presentation slides.)

Exercise in word play

I saw my first live improv show, when I was 9 or so.  My dad took my sister and me to Second City in Chicago. One of the actors asked for the name of an animal. “Aardvark!” I shouted. How on earth would they weave a reference to an aardvark into their skit?

It seemed impossible that this team of energetic people on the stage could create a vignette on the spot using the audience’s suggestions. As they did exactly that, I waited, waited, waited. Finally, at the end of the skit, one of the actors burst into song, ending with the rousing line “up in a tree, with the aardvark and me!”

How had they pulled it off? It was magic.

Decades later, it still seems like magic to me that any group of people can instantly create a story – let alone a funny story – from a bunch of random words. I never considered trying it myself.

Tim says it’s time to go for it. He urges everyone who does creative work (and we all do creative work) to expand our storytelling capacity by spending five minutes a day, either alone or with a group, playing with word juxtaposition. In other words, yoke unrelated ideas together to create something new.


Spend 5 minutes a day playing a word juxtaposition game to boost creativity, says @TimWasher. #CMWorld
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You do this by following the Tim-recommended “path of nonsense”:

  1. Come up with two unrelated terms. (Try a free random-word-generator app, like InspireMe.)
  1. Write those terms down on a piece of paper. (Don’t do it in your head.)
  1. Create a word map or web of words for each term. (Brainstorm. Write, write, write. Don’t stop. Keep your pen moving. No wrong answers. It’s just word association. Free associate. Don’t judge yourself or worry about making mistakes. If it’s crazy, it could lead to gold.)
  1. Choose a word from each side – a combination that strikes you as having play potential ­– and free associate only those two words.
  1. Create a narrative that connects the two ideas. (Ask yourself “What if …?” Keep your mind open and playful.)

“This is one of the best ways to come up with new ideas when you’re staring at a blank piece of paper, and you’re trying to come up with something new,” Tim says. “You can get to genius with this.”

If you do this exercise with others, look for people who like to take risks and who have a sense of humor. “Not people who tell jokes but people who laugh. That shows that they’re open to ideas,” Tim says.

Example 1: Playing with “circus” and “bacon”

Here’s how this exercise went for one group Tim worked with.

  1. They chose “circus” and “bacon.”
  1. They wrote the words side by side.
  1. They created a word map, asking themselves, “What do we know about bacon and circuses? What are the ‘rules of bacon, the rules of a circus’?”

playing-with-circus-and-bacon

  1. They decided to connect “clowns” and “farms.” They did more brainstorming, asking, “What do we know about clowns and farms? What do we picture when we think of a clown or a farm?” They came up with this list:

clowns-farms-connection

  1. They mashed up the two attribute lists and came up with this scenario: A rooster crows. The sun is coming up. A tractor appears, coming up over a hill. It stops. Someone jumps out – you see the silhouette. You cut to a close shot, and a farmer takes off his hat. A rainbow afro pops up. He turns sideways and walks off in his clown shoes. Then another clown comes out of the tractor, and another, and another.

tractor-sunset

Now the team has a silly idea that connects with people. Great. Now what does it do with it. Probably nothing. Who knows? “(They) experienced this process of creativity, and it’s helping (them) become more creative,” Tim says. “That’s what this is about.”

Example 2: Playing with “chinchillas” and “marshmallows”

Tim and the attendees at his 2015 CMWorld talk created another example.

  1. The audience shouted out “chinchillas” and “marshmallows.”
  1. Suggested word associations for “chinchillas” included fur, squirrel, and traps, and s’mores and campfires for “marshmallows.”
  1. Someone suggested a connection between the two word groups – marshmallow traps.

Tim took it from there: “Let’s see how we can marry traps and marshmallows. Maybe we’re doing a commercial for s’mores. You could have a trapper who’s out to trap marshmallows. Once you have that absurd idea, you play it straight, dead serious. Nobody’s winking and laughing. We open on a log cabin that is a retail store for trappers. There’s a guy selling traps, and a guy comes in who has just trapped some marshmallows. What’s the backstory? What would he look like? Does he trap just marshmallows? Is he vegan? Maybe that leads you to a psychologist’s office, where he’s talking about why he doesn’t trap deer any more, just marshmallows.”

I’d love to see someone make that commercial. Alas, a producible idea wasn’t the point.

As Tim shares, “This kind of exercise leads you to absurd ideas. It builds your creativity muscles.”


Word-play exercises lead to absurd ideas. It builds your creativity muscles, says @TimWasher. #CMWorld
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Example 3: Valentine gift from Cisco

How does all this silliness apply to the content you do need to produce? In that same talk, Tim suggests using a similar exercise when brainstorming your real content ideas – but playing with words related to customer pain.

Look at the pain that your customer is experiencing and that you can solve, and play around in that area. Now you’ve created something relevant. Not only have you made something funny that your customer might laugh at, but you’ve demonstrated that you understand what they’re struggling with and demonstrated empathy. Just exaggerate that pain point.

Tim detailed in his 2016 CMWorld talk how his team at Cisco did some brainstorming when they were getting ready to launch a $100,000 router. (“We sell it to the Verizons, AT&Ts, Telestras of the world. You’re not going to get this at Office Depot. But if you want a coupon, let me know. I can get you 25 bucks off,” he offered.)

The team brainstormed and played around with things they knew about the router – the ASR 9000. Here’s a word map that captures the spirit of their brainstorming:

brainstorm-word-map-example

“We got nowhere. We couldn’t find anything interesting. Then we said, wait a minute, when’s the launch date of this product again? It’s February 9. Almost Valentine’s Day,” Tim says. And the idea for this 60-second video was born: A Special Valentine’s Day Gift … from Cisco!

The concept was absurd. Tim says plenty of people asked, “What are you doing?” But none of Cisco’s other videos earned coverage in The New York Times. Whereas most corporate videos get a couple hundred views, the Valentine one had 200,000 views in its first month, according to Tim. (The view count on the video that’s available today doesn’t reflect all the views from the original 2009 posting.) And this video ­– which includes only still images, an approach that Tim recommends for ease and simplicity – cost less than its typical video.

Why don’t we do more playing around like this? Even if our ideas fail, why not take a few more shots at it? That’s what I think. Take 2% of your budget and give it a shot.

Conclusion

Who knew that the trick to succeeding at work was to play more? Spend a few minutes a day putting unrelated words together and following them down a path of nonsense.

What do you say ­– ready to dedicate a little time and 2% of your budget to some silliness?

Catch Tim Washer’s act (and learn a lot about content marketing) at this year’s Content Marketing World. Register today for the Sept. 5-8 event. Use code BLOG100 to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post Ex-SNL Writer Reveals How to Spend 5 Minutes a Day to Improve Storytelling appeared first on Content Marketing Institute.

Saturday, August 26, 2017

This Week in Content Marketing: Could Apple Go Wrong With Its Billion Dollar Content Investment?

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PNR: This Old Marketing with Joe Pulizzi and Robert Rose can be found on both iTunes and Stitcher. If you enjoy our show, we would love it if you would rate it or post a review on iTunes.

In this week’s episode

Robert muses on inventing our own traditions. In the news, we cover Apple’s $1 billion investment in original content, the rise and fall of fidget spinners, and newsjackers on the eclipse. Our deep dives explore whether it’s Facebook that’s failing or the research behind it, and if publishers realize how much their business model is actually changing. Our rants and raves include Zillow’s book on real estate and Harvard Business Review; then we wrap up with an example of the week on AAHA Magazine.

Download this week’s PNR: This Old Marketing podcast

Content love from our sponsor: Smartling (43:03)

Translation: A reliable recipe for business growth According to the U.S. Chamber of Commerce, 95% of the world’s consumers live outside the United States. And any company pursuing them with English-only content is likely limiting its revenue potential. According to Common Sense Advisory, more than 70% of consumers are more likely to buy a product with information listed in their native language than a comparable product without. These realities haven’t been lost on the world’s leading brands.

Digital innovation may have flattened the world, but human language is still the key to forming authentic connections. As a result, any company limiting the conversation to a single language is also severely limiting its own growth potential. To be successful on a global scale, brands need to consider localization strategies that suit their audience and elevate their brand presence. And whether your company is big or small, the road to translation success always follows a similar path.

Before you can translate a single character of content, there are several basic points of strategy to address. Some of these factors include understanding revenue potential, gathering your content requirements, assembling the right team, planning the process for localization and translation, and using technology as a competitive advantage. With thoughtful plans, empowered teammates, and the right tools behind you, the barriers to publishing compelling global content will be lower than you think. And there is little doubt that tomorrow’s leading brands will be those that grasped today’s unparalleled opportunities. Download the e-book, Translation: A Reliable Recipe for Business Growth.

reliable-recipe-business-growth-e-book

Show details

  • (00:01): An advertising blast from the past: “Winston Tastes Good – Like a Cigarette Should”
  • (00:33): Robert muses on this week’s theme: Can we invent our own traditions?
  • (05:44): Welcome to Episode 197: Recorded live on August 21, 2017 (Running time: 1:02:334) 
  • (09:40): Content Marketing World 2017 – The largest content marketing event in the world will return to Cleveland on September 5–8, with closing keynoter Joseph Gordon-Levitt. Register today, and don’t forget to use coupon code PNR100 to save $100 on the cost of registration.

keynote-speaker-joseph-gordon-levitt

  • (10:04): Content Marketing University – Registration for the new semester begins on September 1. You can also use coupon code PNR 100 for a $100 discount on the cost of your one-year subscription to the foremost training program in the content marketing industry.

 The quick hits – Notable news and trends

  • (12:00): Apple to shell out $1B on original TV programming for its streaming platform. (Source: TechDigg)
  • (26:00): Brands shine in the shadow of the solar eclipse. (Source: AdAge)

The deep dive – Industry analysis

  • (36:45): Facebook’s big ad promises may not deliver for small businesses. (Source: Forbes)

Rants and raves

  • (45:11): Robert’s rave: As a die-hard fan of Harvard Business Review, Robert was excited to see this breakdown of the transformations that have enabled HBR to achieve record circulation growth in 2017, despite reducing its print frequency. (Source: Min) 
  • (47:55): Robert’s commentary: Regular listeners will be familiar with Robert’s great interest in the European Union’s General Data Protection Regulations (GDPR), which are scheduled to go into effect in May 2018. Yet, he was disappointed to read this MediaPost article, which views the regulations as a data security issue, rather than the marketing issue Robert feels it should be.
  • (51:44): Joe’s rave: While feeding my interest in all things investment-related, I came across a book called Zillow Talk: The New Rules of Real Estate. I was surprised and impressed at how skillfully the co-authors – two top Zillow executives – leveraged the company’s proprietary data as a way to support the assertions and recommendations they share in the content, rather than as direct promotion for the company.

This Old Marketing example of the week

(54:50): AAHA: Robert makes no bones about his love of dogs. So it’s no surprise that a publication he recently received from his pet insurance – a detailed guide on how to care for a new rescue pet – would catch his eye. But what Robert did find to be surprising was the high quality of the magazine’s content, which seemed to rise above the typical insurance company fare. After a bit of digging, Robert sniffed out the content’s true creators: the American Animal Hospital Association (AAHA) – the accrediting body for veterinary professionals – which licenses its pet-related content to other organizations. The AAHA also publishes its own print magazine, called Trends, which offers insights, tips, stories, and strategies for managing a veterinary medicine practice. By acting as the leading custom publisher for thought leadership content on how to take proper care of pets and other animals, AAHA has earned its place as a best in breed example of This Old Marketing.

trends-magazine-aaha

Image source

For a full list of PNR archives, go to the main This Old Marketing page.

Cover image by Joseph Kalinowski/Content Marketing Institute

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The post This Week in Content Marketing: Could Apple Go Wrong With Its Billion Dollar Content Investment? appeared first on Content Marketing Institute.

Friday, August 25, 2017

7 Best Practices (and Tools) for Managing Your Remote Content Team

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If your brand embraces the work-from-home culture, as 47% of working Americans say they do, a relatively modern challenge arises – how to manage your content team efficiently and effectively from wherever they are.

Even if your in-house content marketing team is office based, you likely are working with freelancers, agencies, or other teams within your company to execute the strategy.

Why not use the same networks that afford the virtual office to reap the benefits of remote teams, while still hitting deadlines, maintaining rapport, and feeling in control?

These seven tips and tools will help you create an effective remote team connection.

1. Establish a routine while staying flexible

One of the biggest opportunities remote work provides is improved efficiency. On average, employees working in the office lose six hours per day due to interruptions, unnecessary meetings, and other distractions.

While a remote team doesn’t mean the end to meetings and interruptions, it’s an opportunity to create a structure that forgoes overbooking and micromanaging.


A remote content team is a way to create structure that forgoes overbooking & micromanaging @cmicontent
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Tool: Tools like Wizergos provide a digital workspace for your team to meet regularly and deliberately. You can send meeting invites, share tactics, collaborate on content, etc. Because the meeting process – agenda, follow-up, etc. – are tracked digitally, you can gain insights into which meetings might be eating up precious hours. It also allows employees to see when they don’t need to attend meetings that don’t concern them. That’s a huge win for everyone.


Tools like @wizergos provide a digital workspace for teams to meet regularly via @cmicontent
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2. Set accountability standards

Most people view remote work as a privilege and do everything they can not to abuse it; then, there are those who don’t. To keep your team’s performance up to snuff, set deadlines, benchmarks, and other milestones.

Tool: Jell and related platforms allow you to set custom goals and metrics that correlate specific tasks to quantifiable results. You can also use Jell for daily stand-ups and content progress updates. The platform also makes it painfully clear which employees are going above and beyond or falling behind. You’ll be able to nip any potential problem before it spirals out of control. Or you’ll see how smoothly everything is going and be able to sit back and revel in your remote team’s ability to get it done.

3. Be transparent in management

As the manager of a remote content team, you need to know what your team is doing. But what about you? Your team benefits from knowing what you’re up to each day too.

Tool: Send daily status updates, email recaps, or create a Trello board to tell your team about your schedule. Include meetings, business development, analytics, and whatever else you have on the docket. When a team knows transparency is a two-way street, morale improves. A happy remote team that respects you as a leader is much easier to manage from afar.

4. Share a server

If everyone is using their own personal computers, logging in from Starbucks, and using who knows what internet connection, use a common server that’s protected and secure to store your content work.

Tool: Workfront and Google Drive are two helpful homes for secured shared content. Require all on your content team to create and use shared folders to store files in one safe place. If someone is offline, you won’t have an issue tracking down a piece of work.


Remote content teams should use a common & secured server to store work @cmicontent @workfront @googledrive
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5. Stay in touch

When you’re not in an office, you lose the ability to swing by someone’s desk for a quick chat. That can be a time-saver. But sometimes you really need to know the answer to a question that second – not hours later when an email gets returned.

Tool: Slack is one communication tool that can help. This platform allows you to have private and public conversations with your team in real time through the chat feature – and your team can talk among themselves. Slack also offers video chat if you prefer to see your team face to face, which brings me to my next point …

6. Make time for face time

It’s easy to lose touch or fail to connect with your remote team if you never look them in the eye. To combat this, schedule one-on-one conversations through video conferencing tools. Just make sure to schedule these video meetings at least one day ahead so your team isn’t caught in pajamas!

If you’re feeling like your team feels distant or isolated, bring everyone together regularly for a virtual lunch. Make this a social hour where you catch up on things other than projects and to-do lists. That way, you’ll keep a friendly and personal dynamic on your team.


Bring your remote #content team together for a virtual lunch to help alleviate isolation via @cmicontent
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Tool: Opt for a casual conversation by using your personal lines to Apple’s FaceTime. Use Google Hangouts or Skype for a more professional setting.

7. Get together

If your team is scattered all over the world, you probably can’t travel to a single site for a content marketing team meeting. However, if you’re in the same state or region, schedule time once per quarter for everyone to drive or fly to the office to spend time together. Better yet, get the most bang for your buck from your get-together by scheduling it around a conference. That way, you’ll have a few days to learn together as well as socialize in a fun location.

Managing a remote team is almost a mandate in today’s business world. By focusing deliberately on the unique opportunities and challenges of your content team, you can stay ahead of the curve and of your team’s needs and daily challenges to deliver an even more effective content marketing program.

How do you lead your remote content team? If you’re a remote content team member, what do you find are the best parts and the most challenging? Share in the comments.

Get your content team on the same page for learning. Ensure that all are signed up for CMI’s free daily newsletter with tips, trends, and insights for better content marketing. Subscribe today.

Cover image by Wilfred Iven, StockSnap

Please note:  All tools included in our blog posts are suggested by authors, not the CMI editorial team.  No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used).

The post 7 Best Practices (and Tools) for Managing Your Remote Content Team appeared first on Content Marketing Institute.